1. What happens after I make my donation?
After the donation is processed via PayPal, they will immediately send you a confirmation email. About 30 minutes after that you'll get a second confirmation - this time from info@mybabytree.org - with your tree ID, latitude, longitude, and complete instructions on how to view it.

Oh, and in case you're wondering - your payment really is a donation. 100% of the proceeds go directly to WWF-Indonesia and are earmarked for this reforestation program.

2. I can't seem to find my baby tree.
The best way to see your tree is to view the KMZ file that was attached in your confirmation email. But in order for the file to work, you'll need to ensure Google Earth is installed on your computer. Click here to download: earth.google.com. Additionally, if you bought your baby tree through our iPhone app (see below) or if you bought through this website after 1 February 2010, you can view your tree in Google Maps in your browser by clicking here.
3. I've gotten the PayPal email confirmation but nothing from you.
It takes around thirty minutes for our servers to locate a suitable place to plant and geo-tag your tree. Once we do, we send you an email with full instructions. If you haven't gotten anything from us in, say, an hour after the PayPal confirmation PLEASE CHECK YOUR SPAM FOLDER. The confirmation is most likely there. If it definitely isn't, then please contact us at askme@mybabytree.org and we'll investigate immediately.
4. How many people have planted so far?
We've had thousands of people from all over the world planting over 10,000 baby trees. You can see all of them on newtrees.org/mybabytree
5. Can I "gift" a tree to someone? I mean, can I buy a tree and put someone else's name on it?
Yes, but this customization requires the purchase of a minimum of three trees. How about you get one for your Mom, Dad, spouse, kids or even pets? :)

All you have to do is choose the number of trees you want, press the "Donate" button and - before you confirm payment - click on the link that says "Add special instructions to merchant". Then, just put in the name(s) you'd like (one name per tree) and we'll customize it for you.

A few notes - until we can automate the process, the custom names won't appear in the email confirmation from us, but they will appear in our permanent tree planting registry and Google Earth. Lastly - as we do this customization by hand - we need an extra 1-2 working days to process and get the new names online.

6. Can I buy more than one baby tree?
Of course you can. Just type the number of baby trees that you want to plant in the Paypal box at the bottom-left corner of the web page.
7. I don't use PayPal. Is there any other way to buy my tree?
The great thing about PayPal is that you don't even have to have a PayPal account to use it! All you need is a valid credit card and email address and you're good to go. (But PayPal is pretty cool and really handy so you might be better off having an account anyway).
8. Why does a tree cost $8.99?
Your payment of $8.99 covers all stages of your tree's life - from being born in the on-site nursery, to the actual planting in a dedicated area of a protected rainforest to a whopping 10 years of maintenance. And these trees aren't being grown just to be cut down later...they are there to stay.
9. How do I know this isn't a scam of some sort?
While there are lots of dodgy tree planting programs around, MyBabyTree sure isn't one of them. It's part of a large-scale planting initiative managed by the Indonesia Chapter of WWF - one of the largest and most respected environmental NGOs in the world. Check out the NEWtrees website and you'll see geotagged photos and a lot more great information. And we'd be happy for you to come visit...just drop us an email and we'll give you some tips on arranging your trip.
10. How do I use Google Earth?
Google Earth is very easy to use. Once you've successfully installed it, just open the MBT.KMZ file and Google Earth should immediately open. Now simply click to expand the folder, look for your name and number and you'll see exactly where your baby tree is located. Neat, eh?
11. Where is Lombok?
Lombok (population 2,950,105 in 2005) is an island in West Nusa Tenggara province, Indonesia. It is part of the chain of the Lesser Sunda Islands, with the Lombok Strait separating it from Bali to the west and the Alas Strait between it and Sumbawa to the east. It is roughly circular, with a "tail" to the southwest, about 70 km across and a total area of about 4,725 km² (1,825 sq mi). The administrative capital and largest city on the island is Mataram.
12. Where is Rinjani?
Mount Rinjani or Gunung Rinjani is an active volcano in Indonesia on the island of Lombok. It rises to 3,726 m (12,224 ft), making it the second highest volcano in Indonesia. The first historical eruption occurred in September of 1847. The most recent eruption of Mount Rinjani was on 1 October 2004.

The 6 km by 8.5 km oval-shaped caldera is filled partially by a crater lake known as Segara Anak ('Child of the Sea') and is approximately 2000m above sea level and estimated at being around 200m deep); the caldera also contains hot springs. The eruptions of 1994, 1995, and 1996 have formed a small cone, Gunung Baru (or 'New Mountain' - approximately 2300m above sea level) in the center of the caldera and lava flows from these eruptions have entered the lake.

The volcano and the caldera are protected by a national park established in 1997 - and this is where your baby tree will be planted. Once we get updated satellite imagery (working on that) you'll get a much better feel for the place.
13. Are there any other ways to participate in this cool program?
MyBabyTree is designed for "retail" customers to purchase a few trees. We also have a slick iPhone app called "MyBabyTree" - you can get it on the iTunes App Store here (iTunes required). And for corporate customers, we have a program called NEWtrees where institutions and enterprises can sponsor a whole hectare of trees with their employees or customers names on them. Visit the NEWtrees website here for more information.
  If we still haven't answered your questions please write to us at askme@mybabytree.org.